| I see many things here and good advise. I'm thinking about how riled up Steve was with this meeting with the two people he found to be totally inappropriate. They obviously crossed certain lines which he finds unacceptable and rightfully so, he has his limits and what he does and does not find acceptable.
What concerns me is "exactly" what is it that infuriated him so. Why are you soooo angry at these people? If I'm understanding everything correctly, you can get rid of them, as well as contact their supervisor and advise them of how you felt their reps or sales people were unprofessional etc., and that you no longer wish to do business with them. Which I see as your "right" ... you also have the right to ask them to leave your office never to return as well. After all, it is your business ... and what you say goes.
What I'd like to suggest, should you ever find yourself in this position again ... to avoid how annoyed you were, is to ask them to leave ... say you're sorry you find their attire or manner intrusive/unacceptable and then follow this up with a call to their place of business with your complaint. The good news is that you've gotten it off your chest, removed the offending people and now you can let it go. Do this all in a nice and professional manner .. which I am sure you would. :) Finding something unacceptable in business is fine, addressing the issue directly is fine as well. I'm more concerned with how angry you seem about the entire situation. Deal with it! Then let it go! :) I'm sure by now, you are not as upset over it and it has passed, we all do that.
I had a woman the other day lash out at me for someone elses error. She was put in her place, "very" quickly. As was the friend who called directly after her. The first woman called to appologize and things went smoothly after that. Taking control doesn't have to be a war zone and how you approach it matters a great deal. Which I'm sure you know. I had a small window to catch my own temper when this woman began yelling and cursing towards me on the phone and believe me, I was not happy. But this was addressed quickly, directly and professionally. Matter resolved. This may all seem like the obvious but we teach people how to treat us, we do business the way we all see fit. It's how things are.
In todays world, lets face it, on many levels sex sells, arrogance is intimidating and sells too ... the pressure methods and the schemes people concoct are amazing! Course neither you, nor I have to play. I'm not going to. So when these things come up, in any venue, knowing your limits ? Is a beautiful thing. My congradulations to Steve for removing something he felt was not going to work for him or his business in his life. NOW let it go ... and find something/someone that will ok? :)! :) I hope I"ve helped a bit...
Private Reply to Sue T. (new win) |
