| Hi Ken,
I agree with you ... to a point. There are certainly more productive & personally satisfying ways to use your time & energy than spreading negativity. The descision had already been made to not do business with the companies, why spend more time letting it eat at you? Only negative can come from it...
BUT.....
As the business owner and/or sales manager, wouldn't you want to know if one of your reps is not/did not portray the customer satisfaction level & company image you've been building for the last 25 years.
Who eats the time, effort, and cost of digging up the lead in the first place. If your rep is not a good match with your market don't you NEED to know.
Preferably, before your market dries up and you are baffled as to why...
I'd surely want to know....
Regards,
Matt Walsh
Executive Director
CyLutions
www.cylutions.com
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> Rebecca & Ken Aspinwall wrote:
> Eric,
>
>I see no value in what Steve did. When you think about it, his major excitement came from spreading rancor. What's the purpose of calling those bosses other than to stir human grief? It's Chicken Little.
>
>I actually agree about not liking the cigar or the girl. It just seems pointless to call their bosses and unload. If I am missing anything important, let me know, but returning evil for evil is not a solution.
>
>I knew a record producer who acted badly toward people and eventually, someone shot his head off. Enough already!
>
>Ken
>
>
>> Eric Sohn wrote:
>> Steve -
>>Which would be more interesting to you - how the employer prevents this from happening, or how the employer reacts to your phone call?
>>Coach Eric
>>> Steve Hardman wrote:
>>> Okay, I've had two meetings that were disasters this week. Not my disaster, the salesperson calling on me. Do you ever find that you have a great product and a great company but then you are blindsided by the idiot you hired to represent you?
>>>
>>>The first one actually sat in my office and when I came back with a glass of water had lit a cigar. No ashtrays, no smell of it in my office, no sign that I smoked much less that I wanted his foul smelling smoldering piece of barnyard rubbish in my office. He lost it in my glass of water.
>>>
>>>The second was a 20-something bleach blonde wearing stiletto 4 inch heels and a red tube dress that left no doubt as to the fact that her legs went all the way up and virtually nothing else to the imagination.
>>>
>>>The only thing that either of them got was a phone call to their respective bosses about unprofessional staff and a request that they not call on my company anymore.
>>>
>>>Many other nightmares that I can recall but I’d love to hear about this from the employer’s side. Any lessons you learned in the process and how to avoid such catastrophies.
>>> Private Reply to Matt W. (new win) |
